Terms & Conditions

A. Products And Pricing

All products listed on the Site, their descriptions, and their prices are each subject to change. Alistair Floral Design reserves the right, at any time, to modify, suspend, or discontinue the sale of any Product with or without notice. You agree that Alistair Floral Design will not be liable to you or to any third party for any modification, suspension, or discontinuance of any Product. In the event a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to decline or cancel any such orders, whether or not the order has been confirmed and/or your credit card/Paypal account/Revolut charged. If your credit card, debit card, Paypal or Revolut account has already been charged for the order and we cancel your order, we shall immediately issue a refund to your credit card, debit card, Paypal or Revolut account in the amount of the charge.

Please note that due to seasonality and other instances beyond our control we can’t always ensure an identical product to the image provided. Our talented florists will ensure that the substitution is equal to its value and design elements. The order of the flowers in the product description is random and does not represent in anyway the quantity of that particular flower

B. Orders

When you make an order, you are making an offer to purchase, and such offer is subject to our acceptance and availability of flowers. Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, modify, decline or cancel your order (in whole or in part) for any reason. We may require additional verifications or information before accepting any order. In the event that you are purchasing a gift order (Delivered to receiver), you will be required to accurately provide the gift recipient’s name, delivery address, time of availability and a phone number where the gift recipient can be reached, if for any reason the receiver of the gift is not available at the address given we will call the receiver directly, in the event that the receiver is not available, we will try to deliver the gift/product again at the same address or according to the information given by the receiver, if the receiver is not available again the gift/product shall be collected from the shop by the purchaser or the gift receiver (both parties will be informed via email, message or call, if the gift/product is a perishable good we will make sure to keep the gift/product at the best conditions possible but we will not be responsible if the product starts deteriorating, if the gift/product will not be collected within the notice of pickup from shop we may dispose of the perishable material from the gift/product after 3 days unless advised via email by the purchaser or receiver. Notwithstanding the foregoing, you agree that, if we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a refund to your credit card, debit card, Paypal or Revolut account in the amount charged for the cancelled portion (if your credit card, debit card, Paypal or Revolut account has already been charged for the order) or (b) we will not charge your credit card, debit card, Paypal or Revolut account for the cancelled portion of the order.

C. Payment Terms

For each Product you order on the Site, you agree to pay the price applicable for the Product as of the time you submitted your order (”Product Price”), From Monday to Saturday the delivery of the product is free, an additional charge of €20 is applicable on deliveries on Sundays and Public Holidays in Malta and deliveries to Gozo from Monday to Saturday. An additional charge of €30 is applicable on deliveries for Gozo on Sundays and Public Holidays, if we have any sort of error or bug which does not show any/the additional charge we will contact you to issue payment, if you don’t agree with this additional charge we will refund you back your money if the order have been paid. All payments are non-refundable (except as expressly set forth above and in other sections within the terms & conditions and where we deem appropriate). Acceptable forms of payment are credit card, debit card, Paypal and Revolut.

D. Cancellation of Order

The order can only be cancelled if our florists haven’t started the order or purchased any products/material needed to finish the order. If the order is still not finished and no materials have been purchased your order cancellation will be accepted and refunded with a credit note or voucher code, we shall not refund back money on any order which have been cancelled for the purchaser’s end at any moment in time.

E. Order Details Amendment

The order details including but not limited to delivery time, location (town), date, product can be changed according to the current process of your order. Alistair Floral Design has the authority to accept or decline any amendment request or request an additional administration fee where deemed applicable.

F. Delivery Policy

We do not deliver to PO Boxes due to the nature of our products, we will contact the purchaser if a delivery address is a PO Box and act accordingly. Any delivery times provided by the purchaser are only an estimate morning (≈ 8:00 till ≈ 12:00) afternoon (≈12:00 till ≈ 7:00). Delivery on Sundays, Public Holidays and Gozo are subjective to availability at an additional charge (read point “C” for additional delivery charges). Whilst certain deliveries may be scheduled for a specified arrival due to an administration confirmation, we cannot guarantee delivery by any specific time but only an estimate. Recipient signature is typically required for deliveries for most products, except for certain, rare circumstances verified by our administration team. We strongly encourage recipients to be at the delivery location during the period (morning or afternoon) chosen to receive their product as our drivers may have other deliveries, flowers that remain inside the van for long are likely to have reduced quality and a shortened life due to the flower natural cycle, therefore we are not liable if the product starts deteriorating due to missed delivery from the purchaser’s side.

G. Availability of Flowers & Other Products

We continuously check and ensure that all the products/add-ons offered on our website (www.alistairfloraldesign.com) are available, unfortunately due to circumstances beyond our control certain products including but not limited to perfumes, boxes, wrapping, vases, balloons, soft-toys, cigars, sweets, wines and sprites may not be available at the time of your order, if this happens we will substitute the product/add-on with a similar product (same or different brand) of the same value at the time of the purchase.

Due to the type of product/service we offer to our clients certain flowers, foliage, fillers and berries may not be available due to seasonality or lack of stock but still featured on our website, if this happens our florist will substitute the particular flowers, foliage, filler and/or berries with another type of flower, foliage, filler or berry according to the availability and the style of the bouquet chosen by the purchaser. If we don’t have the adequate flowers to maintain the same style/colour of the bouquet chosen by the purchaser our florist will call you to give you other alternative options. If such alternatives are not desirable you are requested to contact us on [email protected] with a detailed reason as to why you’re not accepting the florist’s offer, if we deem this to be a valid reason, we will cancel your order and issue a refund, if we don’t view it as a valid reason we’ll cancel the order and refund you back with a credit note or a voucher code if the terms and conditions of order cancellation are met (To view such terms and conditions please scroll up to section D. Cancellation of Order)

H. Promotions, Special Offers & Coupons

Please read the official rules that accompany each special offer, coupon, discount, contest and sweepstakes that we may offer or conduct. Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order. Promotions are valid for a limited time only. Alistair Floral Design reserves the right to modify, cancel, deactivate or delete any or all promotions at any time, for any reason at our sole discretion.

Access To Our Online Services

A. Accounts

In order to use certain features of the Site or Services, you must register for an account with Alistair Floral Design and provide certain information about yourself as prompted by the Site registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Alistair Floral Design of any unauthorised use, or suspected unauthorised use of your Account or any other breach of security. Alistair Floral Design cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Limitations, Security & Access

A. Limitation Of Liability

Use of our service, the site, and/or the products are at your own risk. In no event will we be liable for any indirect, incidental, consequential or special damages in connection with these terms, the service, the site, or the products, whether or not such damages were foreseeable and even if we were advised that such damages were likely or possible. In no event will our aggregate liability to you for any and all claims arising in connection with these terms, the service, the site, or the products.

B. Security

We (alistiarfloraldesign.com) took all precautions necessary to ensure all your personal details filled during the sign-up form are kept secure at all times with limited and restricted access internally according to the latest GDPR law.

C. Registration & Account Termination

We (alistiarfloraldesign.com) have the right to cancel your registration and account from our site for any reason, before your account/registration is cancelled we will send an email 12 hours prior to cancelation.

D. Availability of website

We always ensure that our website is in a functional order by updating our website as frequently as possible to ensure ease of access and security to all data stored on the website. Should any error or problem occur whilst using our website we urge you to contact us by sending an email to ([email protected]) or fill in the contact form found on the site.

E. Links & Third Party Access

Throughout our site (www.alistairfloraldesign.com) you may find links which are directed to other third party websites, we have no affiliation with any website which is linked from our site, therefore no liability shall in anyway be directed to Alistair Floral Design in regards to any third party website content, casting or links.

Other T&Cs Matters

A. Modifications To Terms

We may change these Terms from time to time, and you will be informed regarding any change via email we still suggest to check the Terms before purchasing a Product as it is your responsibility to review these Terms periodically on the Site, and if at any time you find these Terms unacceptable, you must immediately cancel your order. New Terms will only apply proactively to products or subscriptions purchased after the date we post the new Terms.

B. Modifications To Services

We reserve the right to modify the Site and/or Services at any time without notice. If you object to any changes to the Site or Services, your sole recourse will be to cease using the Site and Service. We also reserve the right to discontinue the Site and/or Services at any time without notice. We will not be liable to you or any third-party should we exercise our right to modify or discontinue the Site or the Services.

C. General Terms

You agree to comply with all laws, rules and regulations that apply to your use of the Site, the Services and the Products. Any delay or failure by us to exercise or enforce any right or provision of these terms will not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and us with regard to the matters described above.